Openreach box broken. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Openreach box broken

 
  You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doorsOpenreach box broken  1STec Virgin Media Junction

However I just noticed that there is also an openreach box in the same cupboard which is. But this is about to stop. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. Improve your internet connection, whether it’s slow or you can’t connect. If you wish, a member of our security team will then be in contact with you. BT Openreach issue a special tool and end-protectors for handling it. Restart your Openreach modem to fix connection problems. 8. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. For sale lostock hall and surounding areas Preston | Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. Engineer used 'spare pair' of blue cables for 'new' BT line. We'll kudo your comment to let you know we're acting on it. Some dropwire (notably dropwire 12) has 0. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. survey and audit Openreach equipment affected by your project, protect them while you’re. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). In response the operator has joined with the Kelham Island and Neepsend Community Alliance (KINCA) to turn a number of them into “ works of art ” instead. @imogen31. Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that. You can also identify a split socket looking at the side. Full Fibre (Fibre to the Home): Check your wiring and set-up. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Especially if they aren't all taking 1G service. Mar 30, 2023. Residents in a Peak District village have been unable to contact the outside world for three weeks since Storm Babet damaged an essential telecoms wire. The phone stopped working, and. 16-11-2019 4:22 PM. We'll kudo your comment to let you know we're acting on it. A max build. Internet providers and manufactures. A cable tester is the simplest thing to do then. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. The issue is about how Openreach will treat customers at the time of PSTN switch off, who just have a telephone service and live in an area where there is an altnet FTTP service and at the moment no Openreach FTTP. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. How it all works. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Unsuitable? Get updates;Published: 12 Dec 2022 12:27. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Use a razor blade to score the paint around the panel. 16 per metre, now it is £0. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Jul 16, 2013. Solved: Hi, There is a BT manhole/footway cover in front of our home. 16 per metre, now it is £0. Then he forgot to come back. My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices. #1. What to do. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose. on ‎17-05-2020 07:50 PM. About £60,000 worth of cable has been stolen from BT Openreach boxes in a west Suffolk village. #3. Alternative broadband providers are about to begin a new trial that will, for the first time, grant their engineers the ability to replace an existing copper dropwire on an existing Openreach pole (telegraph pole) with a new optical fibre one for gigabit-capable broadband, albeit only under certain circumstances. The following is a new article about the latest OR ONT. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. It may take a few minutes for the lights to settle. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. Yes, this is mine. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. . At present. rombic. It was established in 2006 following an agreement between BT and the UK's telecoms. . As we reported back in February 2021, Openreach have been conducting somewhat of a proactive policy review of this issue, and they recently shared their latest thinking with PIA ISPs. Thanks. The ONT will remain the property of. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Fix broadband problems. They come it different sizes - 4, 8 & 12 port I believe. Openreach fibre modem is communicating with BT exchange for. PON and LOS (left-hand lights) PON solid green. Cons: All cons stay away from this company, Impossible to contact and unreliable, Not happy. Just a contract. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Find out who to contact if you have a problem with your phone or broadband,. 9mm core. I've tried connecting manual directly to the openreach box with my username and password and it still isn't connecting. Your experience can help others make better choices. Openreach can't complete my fibre installation until two defective poles have been replaced, which is in hand. For FTTP to work, does the street need a junction box/exchange and then houses connect into that, rather than a tee off a fibre cable?. Try a new cable if needed. 5% that fail that concern developers who have to face the flak from angry buyers. 4). RM 2MGY6RN – Egham, UK. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. After all, YOU may not need it, but from their perspective, the following property owner may require it. The BBU is no longer fitted to new installs as it was only there to provide power for. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. I have used my Openreach modem with both pfSense and Ubiquiti kit, no drama at all. 8 r-500 that's Google's DNS. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. The engineer was told. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. 0 LikesDec 27, 2022. Re: Fault Light on Openreach Fibre to the Premises Box. Highlinder Answer. After months of chasing Openreach and having BT FTTP broadband incorrectly subscribed to and then cancelled ( as it was not actually installed. 02/04/2023 – We’ve reviewed our build plans and currently we can’t deliver to your. 10 Sep 2023 07:56 PM. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. 36 Comments. 44 per metre. Lead-in duct which is the last few metres to a building, falls from £2. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. Engineers from Openreach managed to cut our telephone line while they were working on our road. It is buried, runs under the driveway somewhere. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. Turn your broadband equipment off and then on again. The connection is intermittent. Btw Fibrenest are owned by Persimmon, so its hardly surprising Fibrenest FTTP is the only provider on most, if not all, Persimmon developments. 9 February 2016 at 3:54PM. 00L) + ; 2x Mini. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Beauty is in the eye of the beholder. #8. An engineer works at a Broadband cabinet by the side of the road. If you’re a highways authority and you see faulty. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. 0. If the PON light does not turn solid green:. Obviously they’ve sacrificed a few little things. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. iFixit is a global community of people helping each other repair things. By phone 0808 1002440. 34. Thu 5 Nov 2020 04. The CBT is one of those odd looking rectangular black boxes (with various nodules sticking out), which you’ll often see affixed to the top of poles in Openreach’s overhead FTTP deployments . 2: Seeker. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Openreach ‘underground’ or wall mounted residential ‘kit’ generally is grey in colour , VM or the cable company’s that became VM tend to have green underground ducts and can have brown wall blocks, if the wall mounted equipment is brown it’s not likely to be Openreach, perhaps you can take a. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Re: Openreach Street Markings. - raise a fault in order to get it visit our Superfast Fibre Broadband site . They both requested Openreach engineers, with the second being booked for 20th. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. ”. ports all consumed or. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. 07-09-2022 3:00 PM. Post 3 of 20 1,061 Views. . Paint to match your walls. BT cover missing/broken. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. After a long pilot, Openreach has today revealed that the commercial launch of their Single Order Transitional Access Product (SOTAP) for UK ISPs will take place on 1st December 2023. Consumers wanting to know whether or not they are covered by and can receive a superfast broadband connection using BTOpenreach’s ‘up to’ 80Mbps Fibre-to-the-Cabinet technology will, from today, now be given a more useful result after the national UK telecoms operator updates their availability test to include Street Cabinet status. Fix broadband problems in my new home. Fix broadband problems in my new home. This explains why it was, and still is, known to many as 'BT Openreach'. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). If someone has helped give them Like. Find out more. Brian. If you. 5 and 0. “@OpenreachHelp I’ve had a broken ONT fibre box since 07th Jul. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. If and when you order FTTP OR will replace your current phone line with a hybrid copper / fibre cable (though in due time I suspect it'll be fibre only). This person could be from your own provider or Openreach. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. 28. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Message 3 of 10. txt) or read online for free. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. Next, you need to drill two holes in the wall where the Openreach master socket needs to be installed. With this being the case, the external plastic box would need to be on the back of the house if they connected to the same post(s) and consequently the external box on the wall would only be accessible to engineers at a. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. @bill888. From the cabinet to your home or business,. Where you self-install the ONT, you will have control over when the equipment is installed. Firstly apologies if there is somewhere better for this. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Then a cable from the FTTP box goes into the WAN connector on the back of the router. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. Its a private property and new build. Openreach equipment on my house. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. Coronavirus: Delivery, installation and repair information >. B. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. An Openreach modem is a white box that looks. Erica122. These lids cover boxes which generally contain small customer connections. 09 Mar 2023 01:38 PM. Locals and visitors in Milldale currently. 000. Re: Manhole cover broken for momths. Their service has stopped working and it is not fully fixed after two full working days. Openreach, the UK’s largest wholesale broadband network provider, has announced 12 new locations where it plans to deliver gigabit-capable connectivity to a further. Have you ever wondered what exactly goes into a full fibre installation, how it’s carried out, or who does what (and why)?We’ve teamed up with Openreach to b. The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. Then call 999 as soon as it’s safe to do that. 3 or 4 Openreach visits. Most telecommunications cable has a 0. We might be held up over permission from a private landowner, for example. If you’re using wi-fi, try a couple of devices. Posts. Wait for the power light to come on and stop flashing. Villager was angry the broadband box ruined picturesque scene in Long Melford. A non-split socket will have the sockets and screws in the middle. @sv116507. Live in a rural area 0. Thanks for the reply. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. 2 million in. Openreach ONT enclosures. So if there’s a capacity problem then it means that the CBT can’t handle additional customer connections to the network (i. His test showed that the internet signal is coming in the house so it must have. Seeing as you just had fibre installed (Infinity) you missed a golden opportunity to get it moved as part of the install. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23 28x50cm Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. Line Down-Very Poor response from Openreach. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. 3bn for the six months to September, while pre-tax profits were down 5% to £1bn. PON flashing and LOS off. route overhead cable underground. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. ; Check that the thin white fibre optic cable is fully inserted. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. Loose, cracked or missing manhole covers. 2 070131 Capping 25 072180 Bracket cable bearer No. Damaged green cabinets or cabinets with open doors. Push the cords into the hole in the wall. Then the. There can be a charge but Sky will explain that if it applies. Thankfully uno has published the most recent list of approved devices. Openreach ( BT) will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband ISP network. You could also unscrew the wall outlet and take a look to see if it appears to be wired correctly. This. gin123 Posts: 4 Newbie. Results render the broadband box near. Instead of buying a new modem, I recommend you disable all the features on your current box. BBU:. e. Please wait for your modem to connect. The thing is, this WAS the master box. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. If. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. Make sure you give it enough time to power up before you try to connect to it again. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. 12 per metre to £1. Options. You might find that it's perfectly adequate. I then saw a solid red LOS light on the openreach fibre box. That’s the majority of the UK’s. Connection from box to house has been lifted and shifted - no improvement. Check all cables are firmly plugged in. I was expecting an engineer to visit my flat but I. 03-06-2021 01:20 PM. I've had no internet all morning with the dsl light on the openreach box just flashing as it tries to connect. We connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses – large and small – to the world. If I provide tea and hobnobs would they release the cable and re. Joint Box Items Code Qty Miscellaneous Items Code Qty Bolts foundation No. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Mk4. Cue several months of waiting. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach. 5 mm wire. neil. Attaching something to a drop pole would have. We build and maintain the UK’s largest broadband network. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. Re: Fibre cable connector broken by builders - BT think they can fix remotely. It’s in the grass verge on a road with no pavement. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. Leave the ONT powered up is my advice. co. Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. A. Openreach ONT. If it is Optical fibre then it would not be affected. 5mm diameter core. If you can, gather as much information as possible including any vehicle registration numbers. 16 July 2021. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. a familiar / shared platform, quick to update firmware and easy to replace faulty kit). 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. He didn't even bother getting the Openreach modem out of the box or suggest using it. Normally they do tell the end customer what is going on out of courtsey but as Sky have placed the order they only have to tall them. The telephony component with FTTC is copper all the way back to the exchange. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. Press the Power button on the back until all the lights go off and wait for 5 minutes. 5 mm wire. deleted. We understand that not everyone is well-versed in cables and connections. If you can prove a fault they have to fix or compansate. Full Fibre (Fibre to the Home): Check your wiring and set-up. ensure network is correctly handled during demolition. This is where your router will connect. Discover Openreach and what we do. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. For example, providing services to a tenant. Openreach has collected 90 reviews with an average score of 1. Issues I'm facing, the router shows a white light for the internet and all wifi bands are up and running however there is no internet access, i. Login. The latest batch of locations accounts for a total of 5 million extra premises, all of which will be upgraded as part of their £15bn project to cover 25 million premises by December 2026. if the whole 300m length is cumulatively not good for broadband, it won't. My Openreach copper line has not been active for over 14 years and there's actually no internal master socket or cabling, it just ends at the junction box at low level on the front wall. _____ Sky Q 2TB v2 (Q150. Pros: No pros, Broadband, Day r a joke. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. Just a contract. This BT box is on first floor. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. More than 650 service providers using the Openreach network. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. #2. If there isn't then they will offer you one and you can ask them how much to move the pole. The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. New modem - no improvement. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. BT Openreach. 46 Comments. 33 for each calendar day that the service is not repaired. At the very least they will prove that it is worth getting the Ethernet cable run. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. Consumers have a lot of options when buying a new VDSL2 router for their ‘up to’ 80Mbps capable (66-63Mbps average) Fibre-to-the-Cabinet based broadband ISP connection but strictly speaking you should be using an Openreach approved model. Use the drywall patch kit to patch the hole. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. There are a few things that make BT Openreach stand out from the competition. Delayed repair following loss of service. uk PHME 86413 Provision of the Openreach equipment When Openreach install the equipment we will install the ONT wherever the incoming fibre cable is located. Unfortunately not many network providers agree with me. 1. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). This box needs to be close to your router and they'll both need to be near a plug socket. Or you can call Crimestoppers on 0800 555 111. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Find out more.